Privacy notice

1. Identity and address of the Data Controller

The Data Controller responsible for your personal data is David Elías Sánchez Portela, with address for notices at Camino del Éxito 201, Col. Campestre Aragón, C.P. 07530, Alcaldía Gustavo A. Madero, Ciudad de México, México.

For any matter related to this Notice or your personal data, please write to admin@dsportela.com.

2. Personal data we collect

For the purposes described in this Notice, we may collect the following personal data:

• Identification and contact data: full name, phone number, email address and the description of the procedure you request.
• Data needed to prepare the procedure: official ID, CURP, RFC (tax ID) and proof of address.
• Financial and property data: property deeds or titles, property tax (predial) receipts, construction plans and permits, vehicle invoices and registration cards.
• For companies: articles of incorporation, power of attorney of the legal representative and tax status certificate.

Your financial and property data will be processed only for the purposes described in this Notice. We do not collect sensitive personal data.

Your data is obtained directly from you when you contact us through the website form, WhatsApp, by phone, or when you hand over the documents for your procedure.

3. Purposes of processing

Your personal data will be used exclusively for the following purposes, which are necessary for the service you request:

• Responding to your request and preparing the quote for your procedure.
• Building the file and handling your construction or vehicle procedure with the relevant government offices.
• Following up on the procedure and informing you of its progress and results.
• Issuing the corresponding payment receipts, where applicable.
• Complying with applicable legal obligations.

We do not use your personal data for advertising, marketing or any purpose other than those listed above.

4. Transfers of personal data

Your personal data is only shared with the government offices and authorities (federal, state or municipal) where your procedure is carried out, strictly to the extent needed to complete it. Under the Law, these transfers do not require your consent, as they are necessary to fulfil the legal relationship you establish with the Data Controller.

Your data is not sold, assigned or shared with any other third party.

5. ARCO rights and withdrawal of consent

You have the right to know what personal data we hold about you and how we use it (Access); to request correction of your information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records when you consider it is not being used in accordance with the Law (Cancellation); and to object to the use of your data for specific purposes (Opposition). These are known as ARCO rights. You may also withdraw the consent you have given us at any time.

To exercise them, send your request to admin@dsportela.com including:

• Your full name and a way to send you our response.
• A copy of your official ID or, where applicable, that of your legal representative and the document proving the representation.
• A clear description of the data and the right you wish to exercise.
• Any document that helps locate your data.

We will respond within 20 business days of receiving your request. If it is granted, we will carry it out within the following 15 business days.

Please note that withdrawing consent or deleting your data may prevent us from continuing with a procedure in progress.

6. Limiting the use or disclosure of your data

If you wish to limit the use or disclosure of your personal data, you may request it in writing at admin@dsportela.com.

7. Cookies and tracking technologies

Our website uses Google Analytics, a Google service that uses cookies to produce statistics about how the site is used: pages visited, time spent, device and browser type, approximate location and the site you came from. This information is used in aggregate to improve the site and is not used to identify you.

You can disable cookies in your browser settings or install the Google Analytics opt-out add-on available at https://tools.google.com/dlpage/gaoptout.

If you contact us via WhatsApp, the conversation is also subject to WhatsApp’s privacy policy.

8. Data retention

We keep your personal data only for as long as needed to complete your procedure and for the period required by applicable law. After that, it is securely deleted.

9. Changes to this Privacy Notice

This Notice may change due to new legislation or changes to our services. Any change will be published on this page, showing the date of the last update.

If you believe your right to the protection of personal data has been violated, you may file a complaint with the competent personal data protection authority.